Terms of Service

This agreement is a legal contract between you and Whitewhale VPN (the 'Service Provider') regarding downloading, installing, and using this VPN application (the 'App').

By downloading, installing, or using the App, you acknowledge that you have read and agreed to this agreement. You may not copy, modify, distribute, reverse engineer, extract source code, translate app text, or create derivative versions without authorization. The App and related intellectual property belong to the Service Provider. To maintain service quality, we may adjust features, plans, or fees and will notify users appropriately. Users are responsible for device security and account confidentiality; jailbreaking or rooting a device may weaken protection and cause app failure or security risk.

This Service integrates some necessary third-party services (such as Google Analytics, Firebase Crashlytics, etc.). During use, you are simultaneously bound by the respective terms of service of these partners.

Service limitations: The App depends on stable Wi-Fi or mobile data. The Service Provider is not responsible for service failure caused by unpaid device bills, data limits, poor signal, local network issues, or third-party platform policy changes. Mobile data charges may apply outside Wi-Fi. Roaming fees outside your country of origin are your responsibility. Before using the App, make sure you have permission from the bill payer.

Users are responsible for their own usage behavior. For example, inability to access the service due to battery depletion, system failure, or user error is not covered by compensation. We work to provide accurate routing and node information, but network status may be affected by third-party data centers, carriers, or platform policies. For compatibility and security, the App may release updates from time to time, and you agree to install the latest version when necessary. The Service Provider may terminate service in accordance with law and this agreement; after termination, the usage license becomes invalid.

Software Non-Refund Policy

Thank you for choosing Whitewhale VPN. Before purchasing, please read this refund policy carefully and use the free version or trial benefits to evaluate whether the product meets your needs.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We recommend testing nodes, device compatibility, and core features through the free version, demos, or trial benefits before purchasing.

Customer Support: If you experience connection, account, or client issues while using Whitewhale VPN, contact support and we will help troubleshoot.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about this refund policy, contact Whitewhale VPN support for clarification.

These terms and conditions may be updated periodically. Please follow this page for the latest version; changes take effect after publication. For questions about Whitewhale VPN's service agreement, email [email protected].